Artificial intelligence is
a term we hear more and more. This emerging technology shows great potential
and seems to have an unlimited number of applications. One of these
applications is personalization.
Whether it’s an online ad,
your Netflix or Spotify recommendations or even your favorite news site,
everything is becoming personalized. This sounds great, but is it really?
Current events in society,
such as the capital attack in the US and the curfew riots in Eindhoven and
other Dutch cities, show the downside of personalization. And specifically, the
downside of personalization of social media feeds. Namely, polarization.
Through recommender
systems, people get trapped in a filter
bubble in which they only get one-sided
information. And this information is repeated an enormous number of times. Due
to this a common understanding of what is true and what is false is
disappearing. Moreover, there is no common reality anymore. Imagine what this
technology can do in the future if this trend pursues. Films and series could
become personalized, news broadcastings, sport matches, education, and much
more.
This would result in a multitude of realities, no common nostalgia between groups, no unexpected moments of serendipity to discover new things or new worldviews. This is what causes polarization in society as it’s becoming more difficult for people to understand each other.
This project aims to
encounter polarization in society by breaking through social media filter
bubbles. Popping Bubbles helps you to break free from your filter bubble and
has the goal to increase the users understanding of worldviews that differ from
theirs. This is done by allowing you to explore what kind of content is
consumed by someone with a different worldview.
By identifying the causes
of polarization due to social networks and finding ways to get around them,
polarization could be reduced. The project focuses on solving the problems of
1) Social network homophily (recommender systems), 2) Echo chambers and 3)
Centralized networks (influencers). A machine learning algorithm was developed
that focuses on creating intergroup contact, wisdom of the crowd and
egalitarian networks.
As this project took place during a covid lockdown it was not possible to perform physical usertests. Therefore, a digital prototype was created to evaluate the concept.
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